Support Packages

Prices listed in US Dollars (USD) not including sales tax or VAT. Prices subject to change without warning based on cost changes. Dataclay will make every effort to maintain this price list accurately and accordingly.

Regular Support Hours

Central Standard Time

Monday — Thursday | 9AM to 5PM CST

Friday | 9AM — 4PM CST

Extended Support Hours

Central Standard Time

Monday — Thursday | 8AM to 7PM CST

Friday | 8AM — 4PM CST

Notes

Support availability subject to US national holiday schedule

Plan benefit	Standard	Premium	Ultimate	Benefit Description
Term-based support				Flexible pricing for your business size and operation
Free Templater updates and upgrades				Receive all upgrades and updates at no additional cost
Searchable knowledge base				Access up-to-date Templater documentation on our website
Video tutorials				Ramp up with Templater quickly with video instruction
User-to-user forums				Learn from our awesome community of users
Installation support and license management				Receive support as you install and activate Templater
60 days of email support from date of license purchase				Email support for 60 days starting from date of license purchase
Inspect Templater log files for troubleshooting				Share Templater logs with support team to identify causes of issues
Unlimited email support				Correspond with our support team via email to resolve issues
Telephone / chat / screen share support				Schedule a telephone or telepresence session for troubleshooting
Troubleshoot Adobe After Effects project files				Share your project files for support team to troubleshoot
Troubleshoot Google Sheet data sources				Share your Google Sheet for support team to troubleshoot
Troubleshoot Local JSON data sources				Share your JSON text files for support team to troubleshoot
Troubleshoot Remote JSON URL feeds				Share your URL feed responses for support team to troubleshoot
Troubleshoot automation event scripts				Access troubleshooting support for your scripts listening for events
Priority email support				Receive support email replies by the following business day or sooner
Priority telephone / chat / screen share support				Schedule next business day telephone or telepresence conferences
Extended support hours				Access support outside of normal operating hours*
	Standard Free	Premium Price Add to Cart View Cart	Ultimate Price Add to Cart View Cart

		Standard	Premium	Ultimate
Term-based support	Flexible pricing for your business size and operation
Free Templater updates and upgrades	Receive all upgrades and updates at no additional cost
Searchable knowledge base	Access up-to-date Templater documentation on our website
Video tutorials	Ramp up with Templater quickly with video instruction
User-to-user forums	Learn from our awesome community of users
Installation support and license management	Receive support as you install and activate Templater
60 days of email support from date of license purchase	Email support for 60 days starting from date of license purchase
Inspect Templater log files for troubleshooting	Share Templater logs with support team to identify causes of issues
Unlimited email support	Correspond with our support team via email to resolve issues
Telephone / chat / screen share support	Schedule a telephone or telepresence session for troubleshooting
Troubleshoot Adobe After Effects project files	Share your project files for support team to troubleshoot
Troubleshoot Google Sheet data sources	Share your Google Sheet for support team to troubleshoot
Troubleshoot Local JSON data sources	Share your JSON text files for support team to troubleshoot
Troubleshoot Remote JSON URL feeds	Share your URL feed responses for support team to troubleshoot
Troubleshoot automation event scripts	Access troubleshooting support for your scripts listening for events
Priority email support	Receive support email replies by the following business day or sooner
Priority telephone / chat / screen share support	Schedule next business day telephone or telepresence conferences
Extended support hours	Access support outside of normal operating hours*
	Access support outside of normal operating hours*	Free	Price Add to Cart View Cart	Price Add to Cart View Cart

Please read this support agreement before purchasing or using the products or support services