Support
Whether you're new to data-driven video or a seasoned veteran, you've come to the right place. We're here to help.
Screencasts
A great way to get started using our software is by watching our screencasts. These video tutorials cover everything from the basics all the way to advanced techniques.
Documentation and FAQs
Sometimes it helps to have things in writing. Our support documentation contains a searchable library of information about installing, configuring, using and troubleshooting our software, complete with nifty screenshots and step-by-step instructions written in plain English.
Also, there’s a decent chance that someone else has asked us the same question you now have. If we have heard it more than a few times, we posted an answer to it on our FAQ page.
Forum
If our screencasts and documentation don’t provide the help you need, try our forum. Dataclay’s global community of users are some pretty helpful and talented folks. Post a question and someone will point you in the right direction. Or, search the forum and perhaps you’ll find that someone has already received help on the same question you have.
Still Need Help?
If the screencasts, documentation, FAQs and forum didn’t address your issue, please submit a support ticket. We will respond within three business days to help you resolve it (or faster if you have the Premium or Ultimate support packages).
Help Us Improve
We’re all about continuous improvement and value your feedback. Could we have explained something better in our documentation? Is there a screencast you’d like to see? Whatever the case, please let us know.
