Standard support hours
US Central Time (CST/CDT)Friday: 9AM to 4PM
Extended support hours
Friday: 8AM to 4PM
Notes
Benefit
Description
Standard
Premium
Ultimate
Term-based support
Flexible pricing for your business size and operation
Free Templater updates and upgrades
Receive all upgrades and updates at no additional cost
Searchable knowledge base
Access up-to-date Templater documentation on our website
Video tutorials
Ramp up with Templater quickly with video instruction
User-to-user forums
Learn from our awesome community of users
Installation support and license management
Receive support as you install and activate Templater
60 days of email support from date of license purchase
Email support for 60 days starting from date of license purchase
Inspect Templater log files for troubleshooting
Share Templater logs with support team to identify causes of issues
Unlimited email support
Correspond with our support team via email to resolve issues
Telephone / chat / screen-share support
Schedule a telephone or telepresence session for troubleshooting
Troubleshoot Adobe After Effects project files
Share your project files for support team to troubleshoot
Troubleshoot Google Sheet data sources
Share your Google Sheet for support team to troubleshoot
Troubleshoot Local JSON data sources
Share your JSON text files for support team to troubleshoot
Troubleshoot remote JSON URL feeds
Share your URL feed responses for support team to troubleshoot
Troubleshoot automation event scripts
Access troubleshooting support for your scripts listening for events
Priority email support
Receive support email replies by the following business day or sooner
Priority telephone / chat / screen-share support
Schedule next business day telephone or telepresence conferences
Extended support hours
Access support outside of normal operating hours*
